Every machine we sell is covered. The detail varies by machine and by whether it is new or Approved Used, so this page sets out the position cleanly.

What’s covered

New machines — manufacturer’s warranty

Every new machine carries the manufacturer’s warranty in the form they publish. The exact term varies by machine and brand:

  • Many domestic-grade ride-ons: 2–3 years parts.
  • Most commercial ride-on and zero-turn machines: 2 years commercial / 3+ years domestic, with engine cover often longer.
  • Specialist platforms (cylinder mowers, slope mowers, robotic mowers): per the manufacturer’s published terms.

The exact warranty term and what it covers is shown on the relevant product page, in the brochure, and in the paperwork that ships with the machine. If you cannot find it, email us and we will send you the manufacturer’s published terms for your specific model.

Approved Used machines — our 180-day parts and labour warranty

Every certified-used machine sold under the LLM Groundcare Approved Used scheme carries a minimum 180-day parts and labour warranty from the date of delivery. That covers the same defect categories as a new-machine warranty, with the wear-item exclusions below.

To qualify as Approved Used, every machine has been:

  • Inspected on a 47-point pre-sale workshop check.
  • Fully serviced before delivery.
  • Maximum 7 years old.
  • Maximum 3,500 engine hours, where engine hours apply.

If the machine is older than that or above the hours threshold, we sell it as used as-is with a clear note on the product page. As-is machines come with the manufacturing-defect protections required by law and any specific written cover we agreed at the point of sale, but not the 180-day Approved Used warranty.

What “covered” means

A warranty repair fixes a defect in materials or workmanship under normal use. Practically, that means a part that fails because it was wrong from the factory or wrong from our pre-sale check, not because the machine was misused, neglected, or worked outside its specification.

Where a defect is covered, we will repair, replace the part, or — if neither is reasonable — replace the machine or refund. Which of those applies depends on the cost and time involved and on what the manufacturer authorises.

What’s not covered

The standard exclusions, in plain language:

  • Wear items — blades, belts, filters, tyres, deck wheels, spark plugs, and similar consumables. These wear out as the machine works; replacing them is regular maintenance, not a warranty event.
  • Damage from misuse — running over rocks, fence wire, building waste, or anything else not designed to be cut. A bent deck or a sheared blade post from impact is not a warranty matter.
  • Lack of servicing — annual servicing is required to keep both manufacturer and Approved Used warranties valid. We will say more about that below.
  • Fuel contamination — old fuel, the wrong fuel grade, or water in the tank can do real damage. Fix the fuel discipline first; the warranty does not cover the consequences.
  • Modifications outside manufacturer specification — non-original blades, non-OEM attachments, electrical modifications, or anything else not approved by the manufacturer voids cover on the affected systems.
  • Cosmetic wear — paint scuffs, deck scratches, panel scratches that do not affect function.
  • Commercial use beyond the rating — running a domestic-rated machine eight hours a day on a contractor route falls outside its warranty terms.

These exclusions are standard across the trade. We would rather flag them honestly here than discover them in a workshop conversation later.

How to claim

Step by step:

1. Stop using the machine if it is unsafe or if continuing to run it might worsen the damage. 2. Email [email protected] with:

  • The machine make, model and serial number (the serial is on the chassis plate; we have it on file too if you cannot find it).
  • A description of what is happening.
  • A few photos. A short video helps if there is a noise involved.

3. We reply within one working day. Most claims are resolved without the machine needing to come back to us — a part shipped to a local engineer, or a workshop visit on our next route in your area. 4. Where the machine needs to come into our workshop, we arrange the transport. Within the warranty term, transport is normally on us; we will tell you if a specific case falls outside.

We aim to have a clear answer (covered / not covered / under investigation with the manufacturer) within five working days of receiving the claim and any photos we asked for.

Servicing

Annual servicing keeps the warranty alive. That is true for both manufacturer cover and our Approved Used cover. Without a service record, a future warranty claim becomes harder to support — for us and for you.

You can have the service done by:

  • Us, in our Servicing workshop in Leicester. We collect and return for most of the East Midlands; further afield, we arrange transport at agreed cost.
  • A qualified service provider near you. Keep the records and the parts invoices; we accept third-party service evidence.

A typical annual service covers oil, filters, blade inspection and sharpening, deck check, belt tension and condition, electrical check, and a road-test under load. The exact schedule varies by machine — the manufacturer publishes the right one.

Transferring a warranty

If you sell the machine on within the warranty period, the manufacturer’s warranty transfers to the next owner provided the service record is intact. The 180-day Approved Used warranty is non-transferable: it covers the original buyer for that 180-day window. Both positions are standard across the trade.

Last updated: April 2026.

Questions about this? Email [email protected] or write to us at our registered office and we will call you back.

DRAFT — solicitor review pending.