These are the terms on which we sell mowers, accept orders, deliver, and stand behind the work. Read them once before you place an order. They are written in plain English where the law allows it.
By placing an order with us — online, by phone, or in our showroom — you agree to these terms.
1. Who we are
LLM Groundcare is a trading name of Leicester Lawn Mower Service Ltd, a company registered in England and Wales (company number 15987717). Our registered office and showroom is 146 Vernon Road, Leicester, LE2 8GB. We are VAT-registered (VAT registration confirmed April 2026; the VAT number will be added here as soon as HMRC issues it). Contact: [email protected].
In these terms, “we”, “us” and “our” mean Leicester Lawn Mower Service Ltd. “You” and “your” mean the customer placing an order. “Goods” means the mowers, accessories, parts, attachments and any other physical items you buy from us. “Services” means servicing, delivery, demonstration, repair and any other related work we agree to perform.
2. Consumer vs business buyers
We sell to both. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 apply if you are buying as a consumer (an individual buying outside the course of a business). Most of our trade is B2B — contractors, estates, councils and farms — and the rights and obligations under these terms differ in some areas between consumer and business buyers. We flag the differences explicitly where they matter.
3. Ordering and order acceptance
When you place an order, we will send you an email acknowledging that we have received it. The acknowledgement is not acceptance. A contract between us is formed only when we send you a separate confirmation email accepting the order, or when we deliver the goods, whichever happens first.
We may decline an order for any reasonable cause — including pricing errors, stock availability, payment problems, or the order falling outside our delivery footprint. If we decline an order after taking payment, we will refund you in full.
4. Pricing, VAT and changes
All prices on the site are shown inclusive of UK VAT at 20%. The cart and checkout itemise the VAT element so business customers can recover it where eligible.
Pricing errors do happen, particularly on machines with frequent manufacturer revisions. If we discover a clear pricing error after you have placed an order, we will contact you with the correct price before we accept the order. You can choose to proceed at the correct price or cancel for a full refund.
Manufacturer prices can move. Where a price changes between the date of your order and the date of dispatch on a special-order or backordered machine, we will tell you before we proceed and offer you a full refund if you do not want to continue at the new price.
5. Payment
We accept the payment methods listed on our Payment Information page. Card payments are processed through our gateway provider; we do not store your full card details. Bank transfer, finance and showroom card payments are also available for higher-value orders.
For orders over £5,000, we may ask for a deposit at the point of order and the balance before dispatch.
6. Delivery
Delivery terms are covered in full on our Delivery page. The headlines:
- UK mainland — delivery is included on every machine over £1,000.
- Highlands, Northern Ireland, offshore islands — quoted on enquiry.
- Outside the UK — we do not currently deliver outside the UK.
Risk in the goods passes to you on delivery. Title (legal ownership) passes to you only when we have received cleared payment in full. Until then, the goods remain our property and we may recover them if you fail to pay on time.
Lead times we quote are estimates given in good faith based on supplier and stock information. Where we miss a quoted lead time materially — defined as more than 14 working days — you can cancel the unfulfilled portion of the order for a refund of any money you have paid for it.
7. Cancellation rights
Consumer buyers (distance sales only)
If you are a consumer buying online or by phone, the Consumer Contracts Regulations 2013 give you a 14-day cooling-off period to cancel without giving a reason. The 14 days run from the day after delivery. To exercise the right, email [email protected] within the 14 days.
You then have a further 14 days to return the goods. The goods must be unused, undamaged and in their original packaging where applicable. We refund the price you paid (less any reduction in value caused by handling beyond what is necessary to inspect the goods) within 14 days of receiving the goods back, or evidence that you have returned them — whichever is earlier.
The cooling-off right does not apply to bespoke or made-to-order machines built to your specification, machines that have been used commercially during the cooling-off period, or services already fully performed.
Business buyers
If you are buying as a business, the cooling-off right under the Consumer Contracts Regulations does not apply. Returns are governed by Section 8 below and by any specific terms agreed at the point of sale.
8. Returns and refunds
The full position is on our Returns page. In summary:
- Goods that arrive damaged or not as described can always be returned, at our cost, for repair, replacement or refund — your choice as the consumer where the right applies, our reasonable choice for business buyers under the Sale of Goods provisions.
- Used / Approved Used machines come with the same return rights as new machines for distance-sold consumers.
- Bespoke or used machines that have already been used commercially are non-returnable except for proven defect.
9. Warranty
Warranty terms are covered on our Warranty page. The headlines:
- Every new machine carries the manufacturer’s warranty in the form they publish; the term varies by machine.
- Every certified-used LLM Groundcare Approved Used machine carries our 180-day parts and labour warranty from the date of delivery.
- Wear items (blades, belts, filters, tyres), damage caused by misuse, lack of servicing, fuel contamination, and modifications outside manufacturer specification are not covered.
Annual servicing keeps both manufacturer and Approved Used warranties valid. We are happy to do that work, or you can use any qualified service provider — keep the records.
10. Limitation of liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited.
Subject to the paragraph above, our total liability to you in connection with any single order — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited to the total price you paid for the goods or services that gave rise to the claim.
We are not liable for indirect or consequential losses — including lost profits, lost contracts, lost goodwill, the cost of substitute machines, or downtime — except where the law does not allow that limit (which, for consumers, includes statutory rights that cannot be excluded).
11. Force majeure
We are not in breach of these terms if a delay or failure is caused by an event outside our reasonable control — including supplier failure, transport disruption, severe weather, strikes, floods, fires, war, terrorism, or government action. We will tell you as soon as we can and work with you to find a sensible way through. If the event lasts longer than 8 weeks, either of us can cancel the affected part of the order without further liability.
12. Governing law and disputes
These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that consumers may also bring proceedings in the courts of their place of habitual residence under applicable consumer-protection law.
If something has gone wrong, the quickest route is usually to email us first. We would rather sort it directly than via solicitors, and that is true regardless of who is technically right.
13. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the version in effect on the date you placed the order. If we change them materially, we will date the change at the bottom and, where relevant, notify customers with active warranties or recurring service arrangements.
Last updated: April 2026.
Questions about this? Email [email protected] or write to us at our registered office and we will call you back.
DRAFT — solicitor review pending.